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Hotline Caller Episodes

All of these episodes highlight an anonymous first responder who called our confidential hotline to ask a question, share a struggle or a success story.
Nov. 29, 2023

Hotline Caller: The Newspaper Clipping

Note: This episode is in memory and honor of Captain Brian Durbin, EOW 11/19/2023. In this intriguing episode, a caller reaches out around, grappling with the mystery of why they've held onto a newspaper article about the rec...

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Sept. 27, 2023

Hotline Caller: Not Wrong, Just Different

Desensitization is an unconscious psychological process that occurs when individuals are repeatedly exposed to traumatic or distressing events. For first responders, who encounter death and traumatic incidents on a regular ba...

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Aug. 30, 2023

Hotline Caller: The Forgotten First Responder

In a world where first responders are often celebrated for their bravery and sacrifice, there is a group of heroes who often go unnoticed and unappreciated – dispatchers. These unsung heroes work tirelessly behind the scenes,...

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June 28, 2023

Hotline Caller: Conflicted Identity

You start out as an eager rookie, ready to save lives and make a difference. You got the shiny badge, the uniform that fits just right, and you feel like a damn hero. People look up to you, trust you with their lives, and it'...

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May 31, 2023

Hotline Caller: Workplace Survivors Guilt

When you know your mental health is taking a hit because of your work environment it can be a hard choice to leave without some residual aftermath taking place. In the competitive and ever-changing landscape of the first resp...

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